Operations Support Associate for Google Analytics
Google Operations Center
- Taguig, PhilippinesNet Lima, 26th Street, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-04-14T16:00:00+00:00Job closed.
Job Description
- Provide superior client technical support for Google Analytics and Google Tag Manager
- Troubleshoot, escalate and respond to product support requests related to Google Analytics & Google Tag Manager
- Complete Product Configuration (Feature Activation / Deactivation)
- Identify and escalate product bugs to the analytics escalation team or engineering team
Minimum Qualifications
- Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
- Bachelor’s Degree holder from an accredited institution or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive services organizations
- Demonstrated strong critical thinking skills and creative problem-solving approach
- Strong analytical skills with the ability to collect, organise, analyze, and disseminate
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
- Understanding of Javascript & HTML and its debugging tools (chrome console, firebug etc)
- Understanding of web technologies, i.e. browsers, HTTP, HTML and Javascript
- Understanding of SQL & mobile app versioning, mobile operating system concepts
Preferred Qualifications
- Experience working in a client-facing technical service environment, preferably supporting web-based or analytics products
- Experience with Google Adwords, Doubleclick Bid Manager (DBM), Doubleclick Campaign Manager (DCM), Doubleclick Search (DS), Doubleclick for Publishers (DFP)
- Experience with Ad Tags (configuration via Google Tag Manager for 3rd party tags)
- Knowledge in IOS and Android SDK
- Work experience as data analyst is a plus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Net Lima, 26th Street, Taguig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Google Operations Center
About GOC
Google creates incredible products and services that make the world a better place ― and the Google Operations Center (GOC) will provide the customer support and operational excellence to support and grow those products and services.
This global operating unit will provide world class operations by employing teams of solution-oriented, trusted advisors to support millions of customers around the world. Our solutions will be rooted in our technical skill, product expertise, and thorough deep understanding of our customers’ complex needs.
We are looking for a committed group of passionate people who will work to build the GOC from the ground up and scale it to match Google’s global impact.
What’s it like to work at GOC?
At GOC, we offer an inclusive work environment wherein diversity is celebrated & embraced. You will engage with colleagues who are thoughtful, easy to work with, respectful & inclusive. If you are customer centric, a thought leader & dare to dream, come join us!