Customer Care Specialist
Robocash Finance Corp.
- Quezon City, PhilippinesCubao, Quezon City, NCR, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-11-19T16:16:16.674459+00:00Job closed.
Job Description
- Receive inbound calls / messages (via live chat, FB Messenger, Viber, and other media) from the company's customers and respond to the customers' inquiries, concerns, and requests about the company's products and services
- Redirect concerns to and coordinate with the appropriate departments to ensure proper escalation and resolution of the customers' concerns
- Ensure proper documentation and tracking of customers' concerns through the use of the company's CRM system
- Proactively identify and escalate areas for process / policy improvements to management and other appropriate departments
- From time to time, conduct outbound follow-up calls for:
- Call-backs for customer service concern resolution
- Follow-thru with interested prospects to have their loan applications processed
Minimum Qualifications
- Graduate of 4 year or 2 year degree course
- Fresh graduates are welcome to apply
- Required languages: English, Filipino
- Must have excellent communication skills - verbal, written, and comprehension
- Must be willing to work in Murphy, Cubao, Quezon City
- Must have a true passion for delighting customers with superior service
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Business Correspondence
- Sales and Marketing Knowledge
- Email Support
- Chat Support
- Customer Service
- Communication Skills
- Data Encoding / Data Entry
Preferred Courses
- Communication Arts
- Business Administration
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Cubao, Quezon City, NCR, Philippines
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About Robocash Finance Corp.
With a vision to grow and diversify its business to serve greater market in need of financing services, The Golden Legacy Financing Corporation (TGLFC) has partnered with Robocash Group in developing pay-day-loans for the Philippine market. With expansion in the Philippines as its next target for establishing its presence through the aforementioned pay-day-loan product, both TGLFC and Robocash Group formed the local organization and operations under the company name Robocash Finance Corp. (RFC)
Since it opened its operations in the Philippine market last October 2017, Robocash Finance Corp. (RFC) become the leading provider of Pay-Day-Loans in the country which aims to address an average Filipino’s need to borrow cash in small amounts. Whatever financial emergency – groceries, birthdays, an unexpected car repair, repayment of a personal debt, or an unexpected financial loss – Robocash can get you those funds almost instantly.
We now have over 62 branches in different locations in Metro Manila, Cavite and Laguna. Our branches are strategically located along the MRT and LRT stations primarily focusing on targeting the lower mass market which has the greatest need for its services. It also runs an online distribution channel utilizing social media applications to generate potential borrowers. To date, our combined portfolio size in the Philippines has reached over P60M in transaction volume with around 10,000 accounts.