goFLUENT Philippines Inc.
goFLUENT Philippines Inc.

Support Analyst | SQL  

goFLUENT Philippines Inc.

 
  • Quezon City, Philippines
    10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱20,000.00 - ₱26,000.00 / month
    PHP
    20000
    26000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2021-04-19T16:00:00+00:00
Job closed.

Job Description

  • Assist in identifying and solving technical issues that will arise with the company’s products.
  • Analyze the available data and find the root cause of the problem and out-of-box failures. Develop a solution themselves or pass the problem to other team members, all the while providing users with progress updates.
  • Should have a deep understanding of the product they handle as well as the processes behind it. In addition, the support analyst should have the technical expertise to implement solutions or fixes using MySQL, MS SQL, PgADMIN, Liferay, etc.
  • Should be able to communicate well with clients, paying attention to their concerns and providing clear, regular updates for ongoing requests and issues.
  • .Formulate workable solutions for recurring issues that will be passed down to the Support team.
  • Documentation of issue reports and fixes for easier knowledge transfer.
  • Monitor the status and health of the company’s learning portal
  • Anticipate and implement preventive measures for issues that will prevent access to the learning portal.
  • Assist in support hours of operation and off hour production emergencies.
  • Attend meetings and training.

Minimum Qualifications

  • Must possess a Bachelor's/College Degree in IT related fields;
  • Must have at least 2 years of experience in Technical Support positions.
  • Must be proficient in MS SQL, MySQL, PgADMIN, Liferay;
  • Knowledge in Kibana is a plus
  • Must be process oriented and have keen attention to detail.
  • Must have very good analytical and problem solving skills.
  • Must be Internet savvy;
  • Must have good English communication skills (verbal and written);
  • Must be able to handle stress well and work efficiently under pressure;
  • Must possess the ability to learn and work on changing and evolving technologies.
  • Must be willing to work on-call;
  • Must be willing to work in Eastwood City, QC;
  • Willing to work between 2pm to 11pm, Monday through Friday;

Perks and Benefits

  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
Industry
eLearning
Vacancy
1 opening
Website
http://www.gofluent.com/

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About goFLUENT Philippines Inc.

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content, and virtual human interaction on any device. We are present in 20 countries across all continents and have helped millions of people become better communicators in different business languages. goFLUENT Philippines, Inc. was established in 2004 and has seen incredible growth in the past 22 years, opening up two offices in Eastwood, Quezon City and Alabang, Muntinlupa City. Our office in Eastwood is the biggest out of all our locations and is an important hub from which services are provided to our clients in Europe and the rest of the world. Our office in Alabang is the place to be if you hail from the south or are just looking for a new opportunity in Muntinlupa. You will love these spaces for their open-plan design, quirky murals and welcoming energy, as well as the great synergy between teams. It’s our unique culture that empowers us to do the best work of our lives. For more information, visit https://www.gofluent.com/us-en/careers/

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