Operations Support Analyst  

The Operations Support Analyst will assist the trainers who need help through IM or e-mail as prescribed by the documented processes and/or with the Team Leader's guidance. He/She will also assist Learning Consultants, and learners worldwide.

Job Roles and Responsibility:

• Working on the assigned tasks (by the Operations Support Team Leader) or processes
• Assisting trainers who need help through IM, E-mail, or Calls, as prescribed by the documented processes and/or with the TL's guidance.
• Providing assistance to Learning Consultant teams and learners worldwide.
• Filling out forms necessary to complete the process
• Attending training given by Operations Support Team Leader
• Being professional in handling department clients
• Provide technical assistance for telecommunication apps used within the company, like Skype, Teams, Zoiper, etc.

Other responsibilities:

• Attending meetings if necessary
• Other tasks assigned by manager or Team Leader

• Must possess at least a Bachelor's/College Degree in any field;
• Must have at least 4 years of experience in Customer or Technical Service positions.
• Must be proficient in MS Excel, Google Sheets, Google Docs and Open Office;
• Must be process oriented and have keen attention to detail.
• Must have very good analytical and problem solving skills.
• Must be Internet savvy;
• Must have good English communication skills (verbal and written);
• Must be able to handle stress well and work efficiently under pressure;
• Must have the ability to type fast;
• Must be willing to work on weekends and on holiday (graveyard shift);
• Must be willing to work in Eastwood City, QC;
• Knowledge in Skype, Teams, Zoiper, and VPN apps is a plus;