Customer Service Associate
goFLUENT Philippines Inc.
- Quezon City, Philippines10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Service Associate will assist the trainers who need help through IM or e-mail as prescribed by the documented processes and/or with the TL's guidance. He/She will also assist Learning Consultants, and learners worldwide.
Main Responsibilities (Key Result Areas):
- Working on the assigned tasks (by the Helpdesk Team Leader or QA) or processes
- Assisting trainers who need help through IM or E-mail as prescribed by the documented processes and/or with the TL's guidance.
- Providing assistance to Customer Relationship Managers (in Europe and Asia)
- Filling out forms necessary to complete the process
- Updating individual piloting tools for time tracking purposes
- Attending trainings given by HD QA
- Being professional in handling department clients
Other responsibilities:
- Attending meetings if necessary
- Other tasks assigned by manager or Team Leader
Minimum Qualifications
- Must possess at least a Bachelor's/College Degree in any field;
- Must be proficient in MS Office, Google Docs and Open Office;
- Must be Internet savvy;
- Must have good English communication skills (verbal and written);
- Must be responsible, disciplined, and highly organized;
- Must be able to handle stress well and work efficiently under pressure;
- Must have the ability to type fast;
- Has good customer service skills;
- Ability to multi-task is a plus;
- Must be willing to work on weekends and on holiday (graveyard shift);
- Must be willing to work in Eastwood City, QC;
- Fresh graduates are also welcome to apply;
Perks and Benefits
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Required Skills
- MS Office
- Email Support
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 10 IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
About goFLUENT Philippines Inc.
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content, and virtual human interaction on any device. We are present in 20 countries across all continents and have helped millions of people become better communicators in different business languages.
goFLUENT Philippines, Inc. was established in 2004 and has seen incredible growth in the past 22 years, opening up two offices in Eastwood, Quezon City and Alabang, Muntinlupa City.
Our office in Eastwood is the biggest out of all our locations and is an important hub from which services are provided to our clients in Europe and the rest of the world.
Our office in Alabang is the place to be if you hail from the south or are just looking for a new opportunity in Muntinlupa.
You will love these spaces for their open-plan design, quirky murals and welcoming energy, as well as the great synergy between teams.
It’s our unique culture that empowers us to do the best work of our lives. For more information, visit https://www.gofluent.com/us-en/careers/