Customer Service Associate

Goetu Software Solutions Inc.

  • Pasig, Philippines
    Pearl Drive , Pasig, Metro Manila, Philippines
    Metro Manila
  • 18,000.00 - 22,000.00 PHP / monthPHP18,000.0022,000.0018,000.00MONTH
  • Full time
Posted 2 days ago and deadline of application is on 28 Feb
Recruiter was hiring a day ago

Customer Service Associate

Goetu Software Solutions Inc.

Job Description

  • Responsible for handling all telephone, e-mail or live chat enquiries
  • Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible • Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
  • Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
  • Dealing with all calls and enquiries politely, courteously, professionally and assertively
  • Matching customer’s need to client’s products and services
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Any other task/duty as directed by client/management

Minimum Qualifications

  • Able to multi-task and is comfortable working with shifting hours (Morning Shift/Night Shift).
  • College Graduate.
  • Good English Communication Skills
  • Ability to think clearly especially in an adverse situation.
  • Ability to work in a team environment.
  • Ability to coordinate and communicate with others.


Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Philippine Stock Exchange Centre, Pearl Drive, San Antonio, Pasig, Metro Manila, Philippines
IT and Software
1 opening

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About Goetu Software Solutions Inc.

GOETU Software Solutions Inc., formerly known as GO3 Infotech Solutions Inc., is a Local Based technology company that provides services to customers requiring solutions of website development and payment gateway such as POS terminals, and applications. The company also support the technology being developed to clients here and abroad, and has been in the industry of Information Technology for a period of Four (4) years and is now growing and expanding its operations.