GO-PAY
GO-PAY

GO-PAY Care Supervisor  

GO-PAY

 
  • South Jakarta, Indonesia
    5, Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, Indonesia
    South Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-13T17:00:00+00:00
Job closed.

Job Description

  • Holds a Bachelor's degree and minimum of 1 year experience in similar role
  • Possess strong leadership and communication skill
  • Possess high learning agility and curiosity
  • Good English skill in writing and speaking
  • Possess basic analytics skill and reporting
  • Familiar with the use of Microsoft Office
  • Customer-obsessed

Minimum Qualifications

  • Supervise agents, monitor GO-PAY contact center's operational issues and manage escalations to the respective teams when needed
  • Communicate with management and operations team to ensure compliance with company standards
  • Maintain and review agents' performance, provides analytical support for under-performed key metrics and discuss with the managers.
  • Work closely with leadership team to define new analysis/reporting initiatives.
  • Provide clear concise statistical reporting and trends for various operations groups.
  • Confidently makes presentations to management.
  • Maintain the attrition of all staff under him/her.
  • Continuously improve the handling flow of the operation scope (driver/ customer/ merchant).
  • Ensure all KPIs set by management are met

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Pasaraya Blok M Gedung B, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru
Vacancy
1 opening
Website
https://www.go-jek.com/go-pay/

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About GO-PAY

GO-PAY is Indonesia's leading e-money wallet. We started as an e-money wallet for GO-JEK, Indonesia’s first and leading ride-sharing application for transport, food delivery, and other on-demand services. Today, with over 8 million + users, we have helped to facilitate transactions that have helped GO-JEK create 500,000+ jobs for our service providers - from the motorcycle drivers down your street to your favorite gorengan and martabak stalls. But, the growth of GO-PAY does not stop here. We are hungry for more. With the addition of three companies (Kartuku, Midtrans, Mapan) laying the foundation for GO-JEK's financial services ecosystem, GO-PAY will continue to become the e-money wallet for all our on-demand services. However, it will also fulfil its broader mission of leapfrogging Indonesia to the digital era, bringing financial inclusion to all 260 million Indonesians.

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