Senior User & Insight Researcher
GoTo Company
- South Jakarta, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 6 years ago
2017-12-16T17:00:00+00:00Job closed.
Job Description
- Naturally curious about users/ people, their behaviour and understanding it in order to build a great product and a great platform.
- Responsible for helping us to answer the big WHYS of GoJek’s key products, and stakeholders both internal (POs/PMs, Marketing, Growth, BOD) and external (users, drivers, merchants)
- Come with a solid, hands-on background in being able to take complex questions and problems we have, and turning them into clear methodologies to research and find actionable next steps and solutions to.
- All with the goal of leveling the app up and turning it into the best on-demand ride-hail and delivery service platform in Indonesia.
Minimum Qualifications
- 6+ years experience, as a consumer researcher, design ethnographer/ researcher, strategic planner and researcher, senior or mid-level business designer in a design agency or service design agency.
- Worked for a solid and respected global or national brand/product/ startup or agency.
- Your degree we are more easy on. A basic degree works if you have one.
- Demonstrates the ability to:
- Talk to people from all walks of life and understand and empathize with their pain points
- Able to put forward all stakeholders needs, business metrics/KPIs and solve for them. Direct the behaviour, insights, conceptualization, creation and/or adaptation of a product, service or initiative that will address them
- Show your research led to a robust, impactful solution
- Data-driven and enjoy working with data, surveys and quantitative tools
- Come with a toolkit of different methodologies: qual, quant/ surveys, data analysis, can design online (digital) and offline (in person) research methodologies and are experienced using both sets.
- Willing to relocate to Jakarta if overseas
- You have to have lived or done work in Asia through the course of your career and have a sound understanding of Asian culture and getting around in Asia
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sciences
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, Indonesia
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.