Manager Operations Business Development - GO-SEND
GoTo Company
- South Jakarta, IndonesiaSouth Jakarta, South Jakarta City, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 7 years ago
2017-08-02T17:00:00+00:00Job closed.
Job Description
- Monitor issues in GO-KILAT operations (dedicated driver through Zendesk ticket)
- Monitor direct complain from the driver or from call center to identify top priority issues
- Analyze potential solutions of top priority issues (in which related to business decision or tech product workflow decision)
- Analyze impacts of the solution determined
- Monitor and justified performance from all channels to recruit drivers
- Ensure communication about policy changes and business scheme to drivers are clear and understandable
- Monitor trend changes after communication is being done
Minimum Qualifications
- Possess strong analytical and planning skills
- Individual who is creative and well-organized
- Previous experience in logistic interested to logistic sector is a plus
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, South Jakarta City, Jakarta, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.