Assistant Manager Driver Care & Customer Care Content
GoTo Company
- Mampang Prapatan, IndonesiaJl. Kemang Sel. No.99, Bangka, Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12730, IndonesiaMampang PrapatanDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 7 years ago
2016-12-31T17:00:00+00:00Job closed.
Job Description
- Responsible for 2 content specialist
- Design, Execute, review and improve macros and script for customer and driver care agents
- Designing overall guideline of Script and Macros based on the needs of the organization and the individual
- Align and evaluation of content ease-to-understand
- Lead coordination with Driver care and customer care team related to content
- Developing subordinates improvement according to performance result assesment and gap capability analysis
Minimum Qualifications
- Candidate must possess at least a Diploma, Bachelor's Degree,
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / Coordinators specializing in Training & Development or equivalent.
- Experience as copy writer or content creation for customer service scripts and agents
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Kemang Sel. No.99, Bangka, Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12730, Indonesia
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.