Driver Care Resolution Assistant Manager
GoTo Company
- South Jakarta, IndonesiaJl. Kemang Selatan no 99B, Jakarta 12720, Indonesia, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 7 years ago
2017-01-06T17:00:00+00:00Job closed.
Job Description
- Manage and make sure all tickets respond within SLA
- In case of mass problem, coordinate with related unit and raise the flag to management
- Produce trend analysis of recurring problems. Hold regular meeting with key person in driver care unit and related unit to address the issue and push for final resolution
- Manage and motivate Outbound Team
- Plan, breakdown and implement targets to achieve outbound targets
- Ensure completion of actions within timescale
Minimum Qualifications
- Bachelor degree with minimum 3 years of experience in customer service/call center industry,
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Strong team management skills,
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Capable of handling large number escalation cases;
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Able to work under tight deadlines;
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Good communication and presentation skills;
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Excellent problem-solving skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Kemang Selatan no 99B, Jakarta 12720, Indonesia, South Jakarta, Jakarta, Indonesia
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.