Critical Services Junior Manager
GoTo Company
- South Jakarta, IndonesiaSouth Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesiaTELECOMMUTE
- Full timeFULL_TIME
Expired 4 years ago
2019-10-20T17:00:00+00:00Job closed.
Job Description
- Accountable for day-to-day Operations (Critical Services) including driver or customer critical cases management (accident, conflict, intimidation/harassment, missing/lost items).
- Responsible to manage driver’s or customer's hard complaints. 3. Giving empowerment to solve problems.
- Manage 24/7 walk-in visit channel from driver or customer.
- Coordinate with Head and VP Special Projects for day-to-day escalated issues from driver and customer service.
- Learn from the operations perspective to improve the flow process in handling critical cases.
- Ensuring problem-solving according to agreed process & based on the standard operational procedure.
- Manage all cases in Indonesia (HQ-based) and willing to travel around Indonesia and overseas
- Manage service time, driver and customer satisfaction.
Minimum Qualifications
- Minimum 4-5 years of work experience in customer operation
- Work experience in management consulting / FMCG or similar functions in other industries preferred
- Hold a minimum bachelor degree and graduated from a reputable university with a strong academic background
- Strong analytical and problem-solving skills
- Good in design thinking, process improvement, project management, and fraud handling.
- “Can-Do” Attitude: A positive attitude and passion for learning in a fast-paced environment
- Fast & Agile: Ability to excel in a constantly changing and rapidly growing workplace
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, Jakarta, Indonesia
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.