GOPAY Merchant Verification Supervisor
GoTo Company
- South Jakarta, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-10-14T17:00:00+00:00Job closed.
Job Description
- Accountable on controlling daily Merchant KYC process
- Ensure that the team's capacity still effective on handling daily pipeline/backlogs
- Ensure the KYC processed by agents still meet given SLA and accuracy
- Ensure that the system used is still effective to be used as the KYC tools
- Able to handle daily KYC issues, such as inquiries, consultations, or requests by referring to playbook
- Able to improve current KYC process by analyzing its process and updating the playbook
Minimum Qualifications
- Minimum Bachelor's Degree
- Minimum of 3 years of working experience in related field
- Commit on completing the target
- Able to manage team
- Good understanding of regulation compliance
- A strive-for-excellence attitude
- Familiar with google sheets
- Familiarity with SalesForce is a plus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.