GOPAY Merchant Verification Supervisor
GoTo Company
- South Jakarta, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Accountable on controlling daily Merchant KYC process
- Ensure that the team's capacity still effective on handling daily pipeline/backlogs
- Ensure the KYC processed by agents still meet given SLA and accuracy
- Ensure that the system used is still effective to be used as the KYC tools
- Able to handle daily KYC issues, such as inquiries, consultations, or requests by referring to playbook
- Able to improve current KYC process by analyzing its process and updating the playbook
Minimum Qualifications
- Minimum Bachelor's Degree
- Minimum of 3 years of working experience in related field
- Commit on completing the target
- Able to manage team
- Good understanding of regulation compliance
- A strive-for-excellence attitude
- Familiar with google sheets
- Familiarity with SalesForce is a plus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru
About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.