District Operations Manager - Semarang
GoTo Company
- Semarang, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, Semarang, Central Java (Jawa Tengah), IndonesiaSemarangCentral Java (Jawa Tengah)IndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-10-11T17:00:00+00:00Job closed.
Job Description
Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
- Driver Acquisition Management (Outreach, Recruitment, and Onboarding)
- Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
- Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service.
- Learn from an operations perspective during the process of establishing a new area of service.
- Handling channel walk-in center on each region
- Ensuring problem-solving according to agreed process & based on the standard operational procedure
- Responsible to manage driver’s problems
- Giving empowerment to solve problems
- Manage assigned district and branches
- Manage service time, driver and customer satisfaction
Minimum Qualifications
- Bachelor degree from a top university
- Having min. 5 years experience in a related area, preferably in a managerial level
- Able to handle walk-in channel
- Expert in face to face service
- Experienced in the service area (contact center, email dll)
- Willing to improve driver satisfaction
- Willing to effectively manage headcount
- Language - Indonesian native, English is a plus.
- Have a good knowledge of marketing or related fields.
- Analytical, proactive, and a problem solver.
- Willing to be placed to Semarang
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Supply Chain
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Jend Sudirman 320A RT 01 RW 02 Bojong Salaman, Semarang Barat
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.