GoTo Company
GoTo Company

District Operations Manager - Bandung  

GoTo Company

 
  • Kota Bandung, Indonesia
    Jl. Kiaracondong No.372a, Binong, Kec. Batununggal, Kota Bandung, Jawa Barat 40265, Indonesia, Kota Bandung, Jawa Barat, Indonesia
    Kota Bandung
    Jawa Barat
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-21T17:00:00+00:00
Job closed.

Job Description

  • Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
  • Driver Acquisition Management (Outreach, Recruitment and Onboarding)
  • Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
  • Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service.
  • Learn from operations perspective during the process of establishing new area of service.
  • Handling channel walk in center on each regions
  • Ensuring problem solving according to agreed process & based on standard operational procedure
  • Responsible to manage driver’s problems
  • Giving empowerment to solve problems
  • Manage all districts and branches
  • Manage service time, driver and customer satisfaction

Minimum Qualifications

  • Bachelor degree from top university
  • Having min. 5 years experience in related area, preferably in managerial level
  • Able to handle walk in channel
  • Expert in face to face service
  • Experienced in service area (contact centre, email dll)
  • Willing to improve driver satisfaction
  • Willing to effectively manage headcount
  • Language - Indonesian native, English is a plus.
  • Have a good knowledge in marketing or related fields.
  • Analytical, proactive, and a problem solver.
  • Willing to be place to Bandung

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Supply Chain
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Jl. Kiaracondong No.372a, Binong, Kec. Batununggal, Kota Bandung, Jawa Barat 40265, Indonesia
Industry
IT and Software
Vacancy
1 opening
Website
https://www.gotocompany.com/en

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About GoTo Company

GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.

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