Outbound Sales Agent
Global Learning Support
- Mandaluyong, PhilippinesTower 3 8th Floor Rockwell Business Center Ortigas, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-11-14T16:00:00+00:00Job Description
Responsibilities
Sales/Enrolments (80%)
- Follow the sales process from beginning to end to ensure KPI’s are met on a consistent basis
- Make the required call volume to increase opportunities of enrolments
- Build customer rapport and represent a strong student focus ensuring each student is engaged and enrolled in the right course for their needs and desires
- Ensure all interaction with potential students is professional and of a high standard
- Follow Careers Australia approved compliance guidelines, sales methodology, and processes
- Ensure students are enrolled correctly into SalesForce
- Develop a comprehensive understanding of Careers Australia Courses in order to promote and sell
- Participate and engage in required training, coaching and performance management
- Participate and engage in 1:1’s and meetings with leadership
- Provide continuous feedback to improve TeleSales team performance and culture
Administration (10%)
- 100% reporting of activities through Sales Force ensuring process is correctly adhered to
- Enrolment of students through correct processes
- Correctly use Dialer to make outbound calls to potential students and finalize call outcome within the Dialer
- Post customer discussion reporting and feedback to ensure continuous improvement and optimal lead to sale conversion success
- Ensure all students enrolled are transferred correctly to the Customer Service team to finalize students enrolment ready for them to commence study.
Other (10%)
- Attend team events
- Attend team meetings and presentations as required
- Attend required training
Minimum Qualifications
Experience
- 2-year sales/upselling experience (preferred, but not essential)
- TeleSales/Contact Centre sales experience
- Knowledge and expertise in sales and marketing, specifically following a professional sales process
- Proven ability to engage and influence customers, to qualify leads and to close sales
- Experience utilizing Salesforce.com (preferred, but not essential)
- Proven customer service orientation
- Proven ability to work autonomously
- Ability to meet competing deadlines
- Proven ability to operate exceptionally in a dynamic team environment
Knowledge
- Professional sales skills; including needs-based selling, handling objections, overcoming skepticism and closing sales
- Exceptional communication skills
- Pipeline management and building
- Strong customer influencing ability
- Problem solving
- Professional manner
- Attention to detail
- Passion and enthusiasm for exceptional customer service
- Basic – intermediate knowledge of MS Office suite
- Knowledge of Registered Training Organization (RTO) industry (preferred, not essential)
* Willing to work on a daytime schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Tower 3 8th Floor Rockwell Business Center Ortigas, Mandaluyong, Metro Manila, Philippines
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About Global Learning Support
Global Learning Support Pty Inc. “GLS” is a pioneer in the e-learning sector. We work with leading education providers to significantly reduce the biggest challenge to education - student dropout rates. We achieve this by creating a unique environment for students that facilitates, guides and encourages progression and clears the pathway to completion.
Vocational Education Training (VET) system statistics show that only 30% of students completed their studies in 2011. This high fall out rate represents a huge cost to the industry. The GLS system is designed to address this huge dropout rate. Students need and want quality support, ongoing motivation, discipline, and accountability during their studies to keep them on track.
Operating a number of support centers in both the Philippines and Australia, GLS staff work to support both the registered training organizations and enrolled students throughout varying stages of their education.
Global Learning Support Pty Inc. “GLS” is a pioneer in the e-learning sector. We work with leading education providers to significantly reduce the biggest challenge to education - student dropout rates. We achieve this by creating a unique environment for students that facilitates, guides and encourages progression and clears the pathway to completion.
Vocational Education Training (VET) system statistics show that only 30% of students completed their studies in 2011. This high fall out rate represents a huge cost to the industry. The GLS system is designed to address this huge dropout rate. Students need and want quality support, ongoing motivation, discipline, and accountability during their studies to keep them on track.
Operating a number of support centers in both the Philippines and Australia, GLS staff work to support both the registered training organizations and enrolled students throughout varying stages of their education.