Operations Communication Coach
Global Headstart Specialist, Inc.
- Makati, PhilippinesUnit 2004, 139 Corporate Center, 139 Valero St.,, Salcedo Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱27,000.00 / monthPHP180002700018000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-04-30T16:00:00+00:00Job closed.
Job Description
- Monitor calls on the operations floor.
- Provide coaching and feedback to Customer Service Executives on the floor so as to improve their communications skills
- Conduct voice coaching activities on the operations floor to maximize the effectiveness of CORE Training through call monitoring.
- Provide feedback and conduct coaching sessions.
- Conduct limited training delivery in a classroom to reinforce CORE training sessions.
- Liaise with the senior management on the operations floor for training sessions.
- Identify areas of improvement with individual agents and coach them to improve their skills.
- Understand the training requirements for the process and conduct training sessions accordingly.
- Develop training modules and customize them per clients' requirements.
- Be well aware of the company’s policies and procedures.
- Conduct coaching for both ‘one-to-one’ and ‘one-to-many’ sessions.
- Have clear understanding of the functioning and hierarchy of each department.
- Understand specific client requirements for each operation.
- Deliver the required voice and communication coaching efficiently.
- Consistently fulfill client needs in terms of voice and accent training, as well as customer service skills.
- Assist the WFM Manager in training and support new WFM team members.
Minimum Qualifications
- Minimum of 1 year work experience as an Operations' Communication or Quality Coach.
- Above average English communication skills.
- Flexible with changes.
- Willing to work on shifting schedules.
- Willing to work in McKinley West, Taguig City.
- Can start ASAP.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Required Skills
- Organizing and Planning
- Customer Service
- Critical Thinking
- Communication Skills
- Coaching
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Unit 2004, 139 Corporate Center, 139 Valero St.,, Salcedo Village, Makati, Metro Manila, Philippines
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About Global Headstart Specialist, Inc.
Global Headstart Specialist, Inc. provides Call Center jobs and other employment opportunities to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: Sourcing and Recruitment, Executive Search, Training and Development, and Events Coordination.
At the core of the HEADSTART way is our vision to be the number one job provider in the Philippines and in Asia.
In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.