Desktop Software Support Specialist


  • Mandaluyong, Philippines
  • 15,000.00 - 28,000.00 PHP / month
  • Full time
Posted 8 months ago and deadline of application is on 10 Jul
Recruiter was hiring 6 months ago

Job Description

  • Australian Client
  • Monitor the alerts, notifications and scheduled reports produced by client's system.
  • Respond appropriately through logging jobs in client's system.
  • Provide remote support to IT clients in regard to technical issues involving:
    • Microsoft operating systems and applications
    • WAN and LAN connectivity, routers, firewalls and network security
    • Microsoft Office 365
    • Server hardware, software and performance issues
    • Anti-virus and anti-malware solutions
    • Backups and disaster recovery
  • Participate in team meetings, professional development and training sessions and contribute to ongoing process improvement activities.
  • Perform any other duties as requested by the IT Operations Manager, on occasion.

Minimum Qualifications

  • Minimum 2 years IT Service Desk role;
  • Strong communication skills, including phone skills, active listening and written skills.
  • Excellent problem-solving skills;
  • Effective diagnosis and troubleshooting skills.
  • Excellent English Spoken Language;
  • Advanced understanding of operating systems, business applications and data networks.
  • Understanding of remote support and monitoring tools and how these are used to provide client-focused IT services.
  • Self-motivated, with the ability to work in a fast-moving environment.
  • Ability to work in a team and communicate effectively.

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Graduated from college
Recruiter response to application
Once in a while 
Office Address
One San Miguel Building Unit 1101, Mandaluyong, Manila, Philippines
Computer Software / Engineering
2 openings

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About Globagility

Globagility Inc. has been established in 2014 as a software development company in the Philippines. Our traditional business model is based on the needs of small to medium sized companies providing them with affordable software solutions in Philippines. The revenues of our company are expected to be nearly ₱ 100,000 per month depending on the variables that are factored in with investments in the software industry. There is a great need for software systems across all industries in the Philippines to deal with tedious manual transactions, that is how Globagility was born.
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