Gigahertz Computer System
Gigahertz Computer System

Customer Service Head  

Gigahertz Computer System

  • Manila, Philippines
    426, P. Casal St., Quiapo, Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-10-02T16:00:00+00:00
Job closed.

Job Description

II.What are the Customer Service Head’s Scope and Responsibilities?

The Customer Service Head is main responsible in assuring the customer satisfaction from receiving to releasing of customer units. He is responsible in taking charge in any position in the absence of Service Logistics Officer, CSR and Technician. He is responsible in creating and developing measures to prevent unsatisfactory claims from Customer. He is responsible in communicating to customer in any means in case of any unsatisfactory claims in the Service.

Service logistics Officer Main Duties and Responsibilities Measureable in KPI:

  • Deplete the target queued quantity for the Diagnosis and Repair per day
  • Create parts request for the for the target quantity of diagnosed units per day
  • Prepare and return the defective parts of the target unit for repair per day.
  • Achieve the target TAT for parts request per unit / JO
  • Submit the necessary report to vendor at the given deadline
  • Submit the necessary report on operation status report to HO
  • Submit the inventory status report of parts and tools.

Technician Main Duties and Responsibilities Measureable in KPI:

  • Achieve the Target Turnaround time for the Diagnosis and Repair of mobile phone, tablet and laptop
  • Complete processing of the target quantity of units for diagnosis and repair per day
  • Submit daily report of diagnosis and repair status

Customer Service Representative Main Duties and Responsibilities Measureable in KPI:

  • Achieve the daily target receiving of customer for service
  • Achieve the Creation of JO / RMA to all the received units for service per day
  • Achieve the target number of customer for feedback of diagnosed and repaired units per day

Minimum Qualifications

I. What are the Customer Service Head’s Qualifications?

  • At least 3-5 years of experience in customer service operation
  • At least 2-3 years of experience as Technician on Mobile phones, Tablet and Laptop
  • At least 1-2 years of experience as Customer Service Representative or related position
  • At least 1-2 years of experience as supervisor or assistant manager in service centre or related position
  • Must be knowledgeable in standard repairing process for Mobile phone, tablet and laptop
  • Must be knowledgeable in different parts of Mobile phone, tablet and laptop
  • Accustomed in preparing report regarding daily operation
  • Must be knowledgeable in 5S application and organizing work load
  • Customer Oriented
  • Can work with minimal supervision

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
426, P. Casal St., Quiapo, Manila, Metro Manila, Philippines
Industry
IT Retail
Vacancy
10 openings
Website
http://www.gigahertz.com.ph/

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About Gigahertz Computer System

DECLARATION On this day November 26, 2015 Gigahertz declares service as our greatest priority   We promise excellence in our service to anyone regardless of position, form or standing We account for any mistake and complaint because we know that these are signs that help us improve how we serve We will proactively solve any problem, letting nothing stop us from this objective We practice integrity in dealing with any situation We serve consistently and constantly   This is our commitment to everyone we serve; to our suppliers, our employees, our customers, our company, and ourselves. COMPANY BROADCAST Are you GiGa?   Do you have a calling to help? Is providing others’ happiness yours? Are you willing to go an extra mile? If any of these describe you, we invite you to see our open positions at our company.   Our company, Gigahertz Computer systems, our customers’ IT needs by offering the latest computer products, peripherals and electronics with our 22 branches located in Metro Manila and selected provinces. Our stores as authorized service centers also cater repairs to ensure our customers will make the most use of their gadgets. Here at Gigahertz, we know that the key to success are our employees (or Geekers as we like to call them) who are committed to provide the best service to customers. We are now seeking for people who share our ideals of providing Proactive Service and Committed Care who will join us lead the way to a brighter future

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