Community Engagement Associate (CEA)
Get Hooked 360, Inc.
- Quezon City, Philippines8F Regis Center, 327 Katipunan Avenue, Loyola Heights, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-12-30T16:00:00+00:00Job Description
* Respond promptly to customer inquiries based on the agreed SLA with the brand.
* Handle and resolve customer complaints following the established resolution policy of the brand/s.
* Deal directly with customers in all social media channels and/or online chat interactions.
* Directly collaborate with Supervisor regarding campaign initiatives and promotions of the brand/s.
* Provide, on a regular basis, customer’s feedback and online sentiments towards the brand.
* Submit reports on CSRs output regularly.
Minimum Qualifications
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Excellent communication skills - verbal and written
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Must be fluent in English and Tagalog; can speak and understand Visaya ia definite advantage
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Good customer orientation
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Excellent problem-solving skills
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Attention to detail and accuracy
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Knowledge of customer service principles and practices;
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Ability to deliver excellent customer service and maintain effective customer relationships with the brand’s online community – helpful, courteous, accessible, knowledgeable and responsive;
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Ability to handle negative responses and rejection effectively and still maintain a positive attitude;
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Flexible, trainable and adaptable to changing/different situations;
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A good team player who is willing to work with different people;
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At least 1 year of work experience in a call center or BPO industry or customer is a plus.
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Must be willing to work on weekends and holidays.
Perks and Benefits
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Maternity & Paternity Leave
Special Leave Benefits for Women
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 8F Regis Center, 327 Katipunan Avenue, Loyola Heights, Quezon City, Metro Manila, Philippines
- Industry
- Marketing / Advertising / Sales / Promotion / PR
- Vacancy
- 1 opening
- Website
- http://www.gethooked360.com/
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