Get Hooked 360, Inc.
Get Hooked 360, Inc.

Community Engagement Associate | Non-Voice  

Get Hooked 360, Inc.

  • Quezon City, Philippines
    8F Regis Center, 327 Katipunan Avenue, Loyola Heights, Quezon city, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-02-21T05:16:16.296163+00:00
Job closed.

Job Description

  • Moderate all user-generated content in line with the moderation policy of the brand/s.
  • Respond promptly to customer inquiries. Handle and resolve customer complaints following the established resolution policy of the brand/s.
  • Deal directly with customers in all social media channels and/or online chat interactions.
  • Directly collaborate with Supervisor regarding campaign initiatives and promotions of the brand/s.
  • Responsible for the delivery of key social media metrics of the brand/s.
  • Provide, on a regular basis, customer’s feedback and online sentiments towards the brand

Minimum Qualifications

  • Excellent communication skills - verbal and written
  • Must be fluent in English and Tagalog
  • Good customer orientation
  • Excellent problem-solving skills
  • Attention to detail and accuracy
  • Knowledge of customer service principles and practices;
  • Ability to deliver excellent customer service and maintain effective customer relationships with the brand’s online community – helpful, courteous, accessible, knowledgeable and responsive;
  • Ability to handle negative responses and rejection effectively and still maintain a positive attitude;
  • Flexible, trainable and adaptable to changing/different situations;
  • A good team player who is willing to work with different people;
  • At least 1 year of work experience in a call center industry or customer service is a plus.

Perks and Benefits

  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
8F Regis Center, 327 Katipunan Avenue, Loyola Heights, Quezon city, Quezon City, Metro Manila, Philippines
Industry
Marketing / Advertising / Sales / Promotion / PR
Vacancy
1 opening
Website
http://www.gethooked360.com/

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About Get Hooked 360, Inc.

Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life. Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy. We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization. Why Work With Us? Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market. Be Part Of Our Team Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities. Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged. We value malasakit and we have a heart for our customers and our people. We believe that when we take care of our people, our people naturally takes care of our organization. We love life within and beyond work.

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