Customer Service Representative | Social Media Channels/Online Chat

Get Hooked 360, Inc.

Job Level
3 openings
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
47% of the time
Recruiter last seen
4 hours ago
Marketing / Advertising / Sales / Promotion / PR
Employment Type
Full time
Office Address
Old Balara, Quezon City, Philippines
Minimum Qualifications:
Graduated from college
  • Excellent communication skills - verbal and written;
  • Excellent problem-solving skills;
  • Attention to detail and accuracy;
  • Knowledge of customer service principles and practices;
  • Ability to deliver excellent customer service and maintain effective customer relationships with the brand’s online community – helpful, courteous, accessible, knowledgeable and responsive;
  • Ability to handle negative responses and rejection effectively and still maintain a positive attitude;
  • Flexible, trainable and adaptable to changing/different situations;
  • A good team player who is willing to work with different people;
  • At least 1 year of work experience in a call center industry or customer service is required for this position.
Job Description
  • Moderate all user-generated content in line with the moderation policy of the brand/s.
  • Respond promptly to customer inquiries. Handle and resolve customer complaints following the established resolution policy of the brand/s.
  • Deal directly with customers in all social media channels and/or online chat interactions.
  • Directly collaborate with Supervisor regarding campaign initiatives and promotions of the brand/s.
  • Responsible for the delivery of key social media metrics of the brand/s.
  • Provide, on a regular basis, customer’s feedback and online sentiments towards the brand.
  • Handles phone engagement (call outs, SMS, Viber) of the brand/s.
About Get Hooked 360, Inc.
Who We Are Get Hooked 360 is a full-service digital marketing agency with offices in the Philippines and Vietnam. Creating relevant and measurable digital marketing campaigns since 2007, Get Hooked 360 is backed by people with extensive experience in corporate marketing, creative servicing and technical expertise. A marketing one-stop-shop, the agency is an affiliate of LEAP Solutions, an integrated marketing communications company that manages strategic activations for both local and multinational brands around the world. Why Choose Us Digital campaigns that are smartly designed to expose the brand to its target market and be shared to friends, family and the general public (digital word of mouth) for maximum exposure is essentially what we do. Our strength lies in years of experience in corporate marketing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, tools, and channel to strengthen your digital presence and get to your target market.

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