Community Management Associate  

We are working with exciting clients and they need our help to take care of their online community.

• You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions.
• You will be moderating all user-generated content in line with the our clients’ policies.
• You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
• You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
• You will develop effective and enduring customer relationships with our clients’ online community.

• Perform other tasks as maybe assigned from time to time by the immediate superiors and/or company officers.

• Candidate must possess at least a Bachelor's/College Degree in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
• Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
• Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
• Excellent communication skills - verbal and written
• Good customer orientation
• Excellent problem-solving and customer service skills
• Keen attention to details and spot-on accuracy
• A strong and stable internet connection is required.
• Willing to be assigned to weekend work (rest days will be during weekday).

What to expect from our recruitment efforts?

The first step is to apply to this job opening and submit your work samples, past projects, and/or updated portfolio (as applicable).

Next, if you are qualified for the position, we'll set up a calendar invite with one of our interviewers via Google Meet / Zoom or a possible phone call. This process will be a quick conversation to learn more about you and your work experience.

Please note that this job opening is office-based work. However, as COVID-19 response, we are working from home and assessment is based on output.