Reservation and Ticketing Agent
Genting Phils. Holdings LTD
- Pasay, PhilippinesNAIA Terminal 3 Departure Area Ramp, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- ₱14,000.00 - ₱15,000.00 / monthPHP140001500014000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-06-30T03:15:07.469703+00:00Job closed.
Job Description
- Handle all incoming call inquiries, complaints, and ad-hoc request from customers, this includes processing of booking, amendment, and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs, and offer a solution.
- Follow up on the feedback and escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Feedback customers' comments to Team Leader for service improvement.
- Function as support on disaster recovery for other centers.
- Perform other duties and responsibilities that may be assigned from time to time.
Minimum Qualifications
- Finished at least 2 years in College.
- Excellent English communication skills, both listening, verbal, and written.
- Good customer service skills.
- Excellent telephone etiquette.
- Good working attitude and a good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Willing to work on shifting schedules, night shifts, and on Public Holidays.
- Filipino citizen or hold relevant residence status.
- Can start as soon as possible.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Employee Discounts
Other
Travel Discounts
Preferred Courses
- Hospitality Management [Tourism]
- Business Administration [Business Management]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Pasay, Metro Manila, Philippines
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About Genting Phils. Holdings LTD
Genting Hong Kong is a leading global leisure, entertainment, and hospitality corporation committed to continue to grow strongly as a leading Asian multinational corporation.
With businesses in cruise line and leisure and entertainment.