Customer Service Representative (CSR)
GCG Management Consulting
- Taguig, PhilippinesUnit F, 2nd floor, Westgate Tower Investment Drive, Madrigal Business Park Muntinlupa City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-11-25T16:00:00+00:00Job closed.
Job Description
- Provide assistance for Customers in resolving account or payment related concerns directly associated to their personal accounts through E-mail, Chat, and or Voice Support.
- Create/update help desk ticket for each concern, encoding necessary changes in appropriate Tools provided by the company.
- Open a case in CRM for every new incident/request reported by the customer.
- Ensure high-quality customer support by following-through in resolving each case within boundaries of support.
- Interface with other departments or appropriate co-work groups for assistance when necessary.
- Ensure all cases are updated on a daily basis, status to be set appropriately.
- Ensure adherence to all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog.
- Required to render all deliverables within the agreed service level parameters.
- Assist in creating and developing related FAQ’s and other Knowledge Base Articles Database.
- erform other responsibilities assigned by management.
Minimum Qualifications
- Good command over spoken & written English.
- Should possess reasonable typing skills (at least 25 WPM) to ensure better turnaround time.
- Self starter and can easily motivateoneself and others.
- Adhere to all organizational and operational policies at all time.
- Should ensure high level of quality in process deliverables.
- Excellent team player.
- Flexible to working on night shifts/shifting schedules including weekends.
- Amenable to working overtime when necessary.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Unit F, 2nd floor, Westgate Tower Investment Drive, Madrigal Business Park Muntinlupa City, Taguig, Metro Manila, Philippines
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About GCG Management Consulting
Created in 2013, GCG Management Consulting is an executive recruitment firm that provides a wide range of recruitment solutions. We provide Targeted Selection and Competency-bases Selection which will help you with your recruitment and selection needs.
With wealth of experience in recruitment operations and project management by the Management Team, GCG Management Consulting promises to be the bridge between job seekers and job providers--ensuring the best talent fit across all organizational levels. Our services are offered in various sectors such as, but not limited to, BPO/KPO/Shared Services, Hospitality & Restaurant Management, Information Technology, Manufacturing & Construction, Operations & Logistics, and Banking & Finance.