FWD BPO, INC
FWD BPO, INC

Operations Manager  

FWD BPO, INC

 
  • Mandaue City, Philippines
    G/F, A. S. Fortuna Street , Mandaue City, Cebu, Philippines
    Mandaue City
    Cebu
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-29T16:00:00+00:00
Job closed.

Job Description

  • Ensures the achievement of KPI and metrics through proactive management of the operations teams and active coordination with various support teams.
  • Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills
  • Coordinates with Team Leaders, Managers, and Trainers
  • Ensures quality compliance by means of sales verification depending on the type of campaign.
  • Provides complete and accurate quality and productivity reports
  • Consolidates and tracks production stats at a team and individual level
  • Provides strategic direction and guidance to the managed program
  • Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality
  • Other tasks related to the aforementioned responsibilities may be assigned due to business needs

Minimum Qualifications

  • Must be a graduate of any Bachelor’s Degree course
  • At least 2 years of working experience as an Operations Manager in a BPO setting.
  • Experience in Sales or Customer Service Management is a must
  • Exceptional, professional communication skills both written and verbal
  • Effective presentation skills are essential for this position

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About FWD BPO, INC

FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific. With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include: * Outbound and Inbound Sales * Customer Care * Technical Support * Back Office Support * Lead Generation, * Website and Application Development As a driver of growth, we aim to give a fresh take on what the BPO industry is all about --- that it allows you to do more with your time, resources, and with your career or business as a whole. Our people is our greatest asset. And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape. Here’s just an overview of what to expect once you are a part of our team: 1. Competitive Salary Package 2. Convenient Location 3. Fun Company Culture 4. Guaranteed Career Growth OUR MISSION VISION Vision As a premier BPO in the Philippines, we propel global brands to reach growth and innovation through our world-class highly skilled workforce. Mission Our mission is to deliver high value service to meet our client's needs with superior business performance and market leadership. We champion the inclusive growth of our employees, partners, shareholders, and community as we push for sustainable solutions and market excellence.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: