FWD BPO, INC
FWD BPO, INC

Collections Agent  

FWD BPO, INC

 
  • Mandaue City, Philippines
    G/F, A. S. Fortuna Street , Mandaue City, Cebu, Philippines
    Mandaue City
    Cebu
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-29T16:00:00+00:00
Job closed.

Job Description

  • Entertain customers through outbound and inbound calls.
  • Achieve targeted KPIs ( Quality and Breach Rate )
  • Ability to manage the assigned caselist and other collection tasks on a daily basis.

Minimum Qualifications

DAY SHIFT+FIXED WEEKENDS OFF!

Job Qualifications:

  • At least 1 year of experience in collections, BPO setting.
  • Excellent communication skills both oral & written.
  • Has high IQ and common sense to think outside of the box and not just depend on the process.
  • Has strong negotiation and persuasion skills to be able to clear the arrears and collect the due amount.
  • Has the ability to properly investigate the case to come up with the best solution for the customers.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening

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About FWD BPO, INC

FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific. With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include: * Outbound and Inbound Sales * Customer Care * Technical Support * Back Office Support * Lead Generation, * Website and Application Development As a driver of growth, we aim to give a fresh take on what the BPO industry is all about --- that it allows you to do more with your time, resources, and with your career or business as a whole. Our people is our greatest asset. And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape. Here’s just an overview of what to expect once you are a part of our team: 1. Competitive Salary Package 2. Convenient Location 3. Fun Company Culture 4. Guaranteed Career Growth OUR MISSION VISION Vision As a premier BPO in the Philippines, we propel global brands to reach growth and innovation through our world-class highly skilled workforce. Mission Our mission is to deliver high value service to meet our client's needs with superior business performance and market leadership. We champion the inclusive growth of our employees, partners, shareholders, and community as we push for sustainable solutions and market excellence.

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