Full Potential Solutions, Inc

Customer Experience Associate  

Full Potential Solutions, Inc

 
  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 24 Dec

Recruiter was hiring 8 hours ago

2021-10-26T08:19:27.855283+00:002021-12-24T16:00:00+00:00

Job Description

  • Professionally handle incoming customers' inquiries (via phone, chat & email).
  • Performs 50% voice and 50% non voice tasks.
  • Thoroughly and efficiently gather required customer information
  • Research remittance information and updated status of the transaction.
  • Review documents shared by customers to match with Internal information.
  • Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
  • Meet and exceed company and individual performance metrics.
  • Be a reliable and agile resource for customer service.

Minimum Qualifications

Soft Skills

  • Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
  • Excellent multi-tasking ability and research skills.
  • Good customer service orientation.
  • Ability to set expectations, deliver and mediate information in a positive way.
  • Good attention to details and meticulous attitude.
  • Good time management skills.
  • Critical thinking and decision-processing skills.
  • Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.

Technical Skills & ISP Requirements

  • Typing speed of at least 35 WPM.
  • Effective business writing skills.
  • Experience in using multiple web tools is a must.
  • Good internet and computer navigation skills.
  • Must have a strong and stable internet connection at home.
  • With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.

Experience, Education

  • Preferably with 1-year customer experience in a financial technology account.
  • Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
  • Multi-channel and omnichannel experience is also an advantage (voice and non-voice experience).
  • Completed Senior High School or it’s equivalent (2nd year college).
  • College degree preferred but not required.

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Vacancy
100 openings
Website
http://www.fpsinc.com

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
Full Potential Solutions, Inchttps://rec-data.kalibrr.com/logos/69ZDGUCWRP2YJ3B2VZB7D3LW754CDKD7CD473FV3-5b3288a0.pngFull Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.

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