Full Potential Solutions, Inc

Operations Manager | B2B Outbound Sales  

Full Potential Solutions, Inc

 
  • Davao City, Philippines
    Davao City, Davao Region, Philippines
    Davao City
    Davao Region
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 24 Oct

Recruiter was hiring 3 days ago

2021-10-25T12:01:04.739021+00:002022-10-24T16:00:00+00:00

Job Description

  • Responsible for managing call center operations activities including day-to-day operations, training, and quality for one or more accounts/programs/LOB's that contribute to the acquisition, satisfaction, and retention of client contracts/agreements.
  • Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by the primary client in conjunction with FPS through active coordination with various Operations and Support teams (i.e. Quality, Training, Human Resources, I.T., etc.).
  • Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy.
  • Partner with site leadership to ensure compliance with operational governance and business strategy including performance management, incentive management, coaching effectiveness, and employee retention
  • Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
  • Strong communication skills and demonstrated experiences as a collaborator who has built successful relationships and influenced across the business lines to drive results.
  • Facilitator and developer of high performing team members to meet or exceed business goals and/or objectives, while fostering a team atmosphere Manages budget and financial goals.
  • Manages the program efficiently and effectively and adds value to the overall company growth and success.
  • Adapt departmental plans and priorities to address business and operational challenges.
  • Perform supervisory audits as necessary.
  • Minimum Qualifications

Minimum Qualifications

  • Minimum 10 years of experience in the call center industry; 5 years at a managerial level
  • The candidate must have a very strong Operations Dialer and Sales Outbound managerial experience as the gatekeeper.
  • Proven track record in managing an operation with a minimum of 200 FTEs in a Customer Service or Sales
  • Solid experience in scaling an operation over time, which includes recruitment & change management processes.
  • Proven record of financial/business management, including management of multi-million dollar P&L.
  • Humble but assertive; pro-active; solution-oriented; problem-solving skills; a great coach
  • Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable).
  • Strong leadership and people management skills.
  • Must be willing to relocate to Manila once the WFH setup has been lifted.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Davao City, Davao Region, Philippines
Vacancy
1 opening
Website
http://www.fpsinc.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
Full Potential Solutions, Inchttps://rec-data.kalibrr.com/logos/69ZDGUCWRP2YJ3B2VZB7D3LW754CDKD7CD473FV3-5b3288a0.pngFull Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.

People also applied to

  1. Home