Technical Support Representative | Davao
Full Potential Solutions, Inc
- Davao City, PhilippinesDavao City, Davao Region, PhilippinesDavao CityDavao RegionPhilippinesPhilippinesTELECOMMUTE
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
As a Technical Support Representative, you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
- Educate the customer’s support options and steps being taken to resolve the issue.
- Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.
- Managing, installing, uninstalling, application programs and software
- Experience with the following devices
- Personal computer (PC) or Apple Mac computer
- Smartphones, Digital Music Players, Tablets
- Music downloading and organizing
- Understanding of internet concepts and features
- Navigation to web addresses
- Internet security, secured connection - SSL
- Manage usernames and passwords for multiple sites
- Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
- Email application functionality including
- Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
- Ability to organize email, maintains folders, manages attachments and downloads. In addition to the basic qualifications
Minimum Qualifications
Technical Skills & ISP Requirements
- Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e., PCs, Routers, Multiplexers, Bridges and Switches. Etc.)
- Must have at least 1-year BPO Technical Support experience is required
- PC and gadget experience - Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets.
- Hardware and Software troubleshooting skills
- Familiar with software installation
- Must have a strong and stable internet connection at home
- With at least 25 MBPS subscriptions, 25mbps downloads, and not less than 10 MBPS uploads.
Soft Skills
- Good English communication skills.
- Advanced problem-solving skills and effectively communicate with customers and workgroups.
- Can communicate with customers at various technical levels.
- Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.
- Ability to multi-task and have organizational skills.
- Ability to work under pressure in a positive culture.
- Ability to work from home in a quiet environment free of background noise and interruption.
- Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Davao City, Davao Region, Philippines
About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.