Workforce Management Administrator
Full Potential Solutions, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
- Manage all client related system accounts through the account lifecycle, including provisioning, deactivation, and deletion in accordance with established timelines.
- Work closely with WFM, IT support teams and end user community to address access related questions and issues.
- Design, document, and communicate Identity and Access Management standards, processes, and procedures.
- Assist with Identity and Access Management related initiatives, including activity coordination, initiative communication and implementation
- Monitor, report, and maintain one of FPS’s key monitoring software that cares for ensuring that agents within FPS are being productive and report any suspicious / malicious activities.
Minimum Qualifications
- Strong working knowledge of Microsoft Excel required
- Any Identity and access Management Certification is preferred but not required
- At least 1 year experience as an RTA
- Has basic knowledge on IEX, CMS-Supervisor, and WFO.
- Strong attention to detail and documentation skills required
- Strong ability to communicate clearly and effectively
- Ability to follow processes and guidelinesAbility to work with all levels of staff
- Ability to take personal initiative and observe confidentiality
- Ability to work with internal and external vendors in a professional manner
- Ability to multi-task in a fast-paced environment.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.