HR Business Partner
Full Potential Solutions, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Drives business results via engaged employees. Initiates survey action planning to increase engagement, productivity, and retention while improving customer service. Works closely with management and employees to improve work relationships and build morale. Partners with HR peers to drive collaboration and consistency across all sites. Maintains and coordinates employee recognition programs.
- Influences talent and leadership decisions by providing candid and unbiased counsel that fosters trust and creditability. Demonstrates business acumen and leadership courage. Works lock-step with business partners and the HR team to develop, implement and monitor a best in class employee experience that leverages data driven solutions. Develops and empowers HRBP staff through training, feedback and project participation.
- Establishes creditability and proactively builds the respect of management as a strategic partner. Influences business decisions that contribute to customer satisfaction and employee engagement through data analytics and business acumen.
- Manages and resolves complex employee relationship issues. Assist in the conduct of effective, thorough and objective investigations. Closely coordinate with the Labor Relations Team for the management of employees within legal bounds. Conduct periodic audits of HR activities to ensure compliance with the laws along with policy and procedure. Develop, revise, communicate and implement HR policies and procedures.
Minimum Qualifications
- Bachelor’s degree in business or related Human Resources field, CPHR / SPHR strongly preferred.
- Seven to ten years of HR or call center experience preferred.
- Proven experience leading human resources functions in a site or WFH set-up
- Actively solicits customer feedback to develop a solid ongoing relationship
- Exhibits good listening skills. Communicates cross-functionally to ensure all parties are informed as needed.
- Defines team roles and responsibilities based on objectives and measures.
- Pursues work with energy, drive and perseverance.
- Integrates complex or conflicting information to arrive at clear and timely decisions
- Effectively communicates team members’ strengths and development needs to reinforce performance improvement.
- Seeks alternatives to the status quo. Leverages diverse resources.
- Eligible to work on a night shift.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.