Senior Network Engineer VOIP PBX Sytems

Full Potential Solutions, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 29 Aug
Recruiter was hiring 6 hours ago

Senior Network Engineer VOIP PBX Sytems

Full Potential Solutions, Inc

Job Description

  • Administration of Cisco/UCCX, Asterisk, Vicidial Voice Applications and third-party tools
  • Monitor communication/data server clusters to ensure peak performance
  • Troubleshoot, analyze, and resolve system outages and trouble tickets
  • Provide capacity, performance, uptime and security reporting
  • The overall maintenance, support and troubleshooting functions of Cisco’s Call Manager, Asterisk and Vicidial VoIP PBXs
  • Understand business needs and address them through relevant call routing programming
  • Maintain up-to-date documentation of system design, operation and procedure manuals
  • Assist with project implementations and other tasks as requested
  • Participate in rotating on-call coverage or emergency response as needed
  • Provide in-person training and support to team members
  • Mentor other team members

Minimum Qualifications


  • At least 5 years of experience in the administration of several voice platform specifically:
    • Cisco
    • Asterisk
    • Vicidial
  • Hands on experience in configuring and managing call center scripts
  • Hands on experience in configuring gateways and routers for voice
  • Experience supporting call recording applications
  • Vendor Relationship Management
  • Ability to communicate effectively with leadership, team members and clients
  • Ability to occasionally work after-hours as required


  • Hands-on experience in provisioning and troubleshooting Cisco Jabber clients, Cisco IP Communicator and Finesse
  • Basic Cisco Routing and Switching methodologies
  • Experience with VMware servers
  • Experience with Cisco Jabber
  • Any Cisco Collab/Telco certification

Stay Safe, Stay Home. Amidst the E/M/G community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.

Perks and Benefits

  • Work from Home Work from Home

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Business Process Outsourcing
2 openings

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.