IT Manager

Full Potential Solutions, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 2 days ago

Job Description

  • Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
  • Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
  • Establish service level agreements with end users.
  • Provides “ownership” of problem thru final resolution.
  • Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
  • Negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Assess, approve, and administer all equipment, hardware, and software upgrades.
  • Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
  • Manage and ensure optimal operation of all network hardware and equipment.
  • Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
  • Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
  • Oversee, streamline and scale IT helpdesk operations. Own ticketing system and processes, apply automation and self-help methods where applicable, and efficiently scale up to support more employees/tickets
  • Provide strong leadership and direction to direct reports. Recruit and hire talented individuals to join the team and continue to develop them to their full potential
  • Help streamline and improve operational processes to increase efficiency and productivity
  • Learn and apply new technologies continuously. Evaluate, recommend and implement the best technologies and tools that fit our needs
  • To support globally (70% PH, 10% India, 20 % for Boston and Kanas City)
  • Find yourself incessantly saying: signal and the noise, causation vs. correlation, optimization
  • Have a lot of fun…it's unavoidable
  • Work directly with and learn from the business, product, analytics and engineering leaders across the organization
  • Exhibit our core values: integrity, excellence, accountability and grace

Minimum Qualifications

  • Eight (8) to ten (10) years in experience in IT Operations in a BPO managing a helpdesk supporting a minimum of 1,000 headcount in multiple sites
  • Experience in managing IT infrastructure and services.
  • Experience with computer networks and system administration.
  • Experience with Asset Management and Access Management
  • Experience with Windows and Linux Servers
  • Experience with Domain Migration, not required but preferred.
  • Experience with computer hardware, cabling installation and support, wireless technology and IT security.
  • Proficient in Microsoft Windows software, including Server, Office, and Exchange.
  • Experience with PC imaging solutions for mass deployments
  • Experience with PowerShell
  • Experience managing and scaling IT helpdesk operation
  • Strong operational skills across process management, automation and tools
  • Strong management and leadership skills
  • Great communication skills to coordinate across business stakeholders and technical teams
  • Experience with and excitement for working on fast-paced, agile teams with startup DNA

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Business Process Outsourcing
1 opening

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
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