Customer Intake Specialist - Healthcare

Full Potential Solutions, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • 25,000.00 - 48,000.00 PHP / monthPHP25,000.0048,000.0025,000.00MONTH
  • Full time
Posted 9 days ago and deadline of application is on 30 Mar
Recruiter was hiring 4 hours ago

Customer Intake Specialist - Healthcare

Full Potential Solutions, Inc

Job Description

Customer Intake Professionals take calls from Claimants who have passed through our Pre-Qualification screening. These professionals handle live inbound calls and ask a series of questions to confirm if we will be able to assist the Claimant. If so, the Customer Intake Professionals will navigate through a guided process to fill out the correct Social Security Disability application forms.

Social Security Disability Insurance (SSDI) is a government -un Disability Insurance program available to people that have worked and paid into the system. In order to be eligible for the benefit, the claimant must prove, through medical evidence, that they are unable to sustain work in the national economy for 12 months or more.

The Customer Intake Professionals position will speak with potential Clients who have passed our initial pre-qualification screening process and appear to be eligible for Social Security Disability Insurance. The agents will ask a series of questions to the Claimant from our script-guide and enter answers that will populate in the application documents we send to the Social Security Administration. We will be working with individuals who have never applied, are in the middle of the process, or have been previously denied.

The application itself consists of three main components; the Claimant’s personal information, medical history, and work history. The key to the position is being focused and confident when speaking with Claimants so that we are able to get the most accurate and complete application info. Successful candidates need to be smart and have a desire to help people.

Salary package starts at 25K-28k/month + 20K Bonus Potential

*A salary assessment will be conducted to evaluate the most suitable offer based on your experience, skills, and current/previous pay.

Minimum Qualifications

  • Minimum of 2 years Call Center experience with background on both and that supported clients in industries such as Medical Insurance, Healthcare, and General Insurance
  • Strong English-language speaking skills, both reading from the script and unscripted
  • Strong phone skills. Ability to speak clearly and confidently to the caller
  • Ability to steer the conversation and not be overwhelmed or lose focus
  • Ability to multitask and work without direct supervision
  • Has exposure to google docs and MS Office
  • Has a great understanding of FPS’ core values
  • Applicants must be willing to work in Ortigas Center

Stay Safe, Stay Home. Amidst the enhanced community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Medical Industry Knowledge
  • Complex Problem-Solving
  • Information Ordering
  • Attention to Detail
  • Problem Solving
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Completed vocational course
Recruiter response to application
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Business Process Outsourcing
20 openings

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales/customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership, and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India and Manila, Philippines.