Customer Service Representative (International Account)
Full Potential Solutions, Inc
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, Philippines, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2020-02-20T16:00:00+00:00Job closed.
Job Description
As a Client Experience Expert you will be representing a premium transportation service with high net worth clients and corporate executives. The role is to confirm the clients’ booking 24 hours in advance. As an expert the top priority is to provide the best customer service to these clients while presenting options for clients’ cancellation and reschedule.
Responsibilities:
- Manage follow-up calls and appointment confirmations
- Maintains customer records by updating account information.
- Determine customers’ needs and preferences, such as schedules and costs
- Resolve product or service problems by clarifying the customer's requests: determining any possible issues and conflict then selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
Minimum Qualifications
Skills and Capabilities (Knowledge, Skills, Abilities):
- Superior People Skills
- Strong Customer Service & Sales Skills
- Excellent Verbal and written communication skills
- Computer Skills
- Excellent attention to detail
- Persuasion and Negotiation
- MS Office
- Problem-Solving
- Conflict Resolution
Minimum Requirements:
- Minimum of 2 years Call Center experience with background on both and that supported clients in industries such as Travel and Hospitality, and Telecommunications
- Customer Service (reservations, helpdesk, retention, billing and general inquiry)
- Sales (retention, business to business, outbound sales, consultative sales).
- Results-, service-, and details-oriented, analytical, honest, can function well under pressure and can handle multiple tasks
- Good working attitude and willing to work long hours
- Proficient in web mapping services like Google Maps.
- Proficient in CRM applications (example: Salesforce.com) and related tools is preferred.
- Demonstrated ability to learn new technologies.
- Strong time management skills: able to prioritize and manage multiple activities, effectively manage your own time, and work independently to meet defined performance metrics and booking objectives.
- Team player willing to work in a fast-paced dynamic environment.
- Applicants must be willing to work in Mandaluyong City
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Paid Holidays
Required Skills
- MS Office
- Research
- Customer Service
- Critical Thinking
- Typing
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.