Full Potential Solutions, Inc
Full Potential Solutions, Inc

Account Enrichment Lead  

Full Potential Solutions, Inc

 
  • Pasig, Philippines
    27th Floor, Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-01-30T16:00:00+00:00
Job closed.

Job Description

Full Potential Solutions is looking for an Account Enrichment Lead to lead the management of customer and prospect data collection processes and tools. The candidate will play a key role in driving productivity and efficiency of the enrichment team by devising continuous improvements with the processes and tools utilized for enrichment. The ideal candidate must be organized, detail-oriented, and able to communicate clearly. He/she must have a passion for data, efficiency, and accuracy as well as proactive behavior in addressing issues and problems.

Account Enrichment

  • Define, develop and document the customer segmentation definition of Equinix, and provide advisory support to enrichment analysts.
  • Document and operationalize the enrichment process.
  • Continuously evaluate existing tools and processes to propose solutions to improve or simplify outcomes.
  • Manage day-to-day operations of the enrichment team including task prioritization, resource/equipment planning, and reporting.
  • Ensure the enrichment team always delivers high quality work.
  • Manage, track and report team operational performance metrics to ensure that individual/team goals are met. Helps prioritize tasks that comes to the team simultaneously.
  • Assess business needs effectively to develop an enrichment attribute roadmap that will broaden the customer insights supported.

Stakeholder Management

  • Manage stakeholder expectations and communications within and beyond the functional track.
  • Know the business environment well enough to identify and proactively include the correct stakeholders to consult in driving key enrichment decisions.
  • Interacts regularly with senior management level stakeholders, and demonstrates value realized in the account enrichment process.

Minimum Qualifications

  • Strong experience in collection processes of customer information and industry segments.
  • Minimum 5 years of experience in managing a team.
  • Strong knowledge and experience in multiple industry data vendors such as FACTSET, D&B Hoovers, Intricately, etc. as data collection source.
  • Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics.
  • Experience using Microsoft Excel and PowerPoint.
  • Experience using BI and reporting tool is a plus.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Paid HolidaysPaid Holidays

Required Skills

  • Report Writing
  • Microsoft / MS Office

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Office Address
Robinsons Cyberscape Gamme, Pasig City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.fpsinc.com

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.

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