Account Enrichment Lead

Full Potential Solutions, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 days ago and deadline of application is on 24 Sep
Recruiter was hiring 32 minutes ago

Account Enrichment Lead

Full Potential Solutions, Inc

Job Description

Full Potential Solutions is looking for an Account Enrichment Lead to lead the management of customer and prospect data collection processes and tools. The candidate will play a key role in driving productivity and efficiency of the enrichment team by devising continuous improvements with the processes and tools utilized for enrichment. The ideal candidate must be organized, detail-oriented, and able to communicate clearly. He/she must have a passion for data, efficiency, and accuracy as well as proactive behavior in addressing issues and problems.

Account Enrichment

  • Define, develop and document the customer segmentation definition of Equinix, and provide advisory support to enrichment analysts.
  • Document and operationalize the enrichment process.
  • Continuously evaluate existing tools and processes to propose solutions to improve or simplify outcomes.
  • Manage day-to-day operations of the enrichment team including task prioritization, resource/equipment planning, and reporting.
  • Ensure the enrichment team always delivers high quality work.
  • Manage, track and report team operational performance metrics to ensure that individual/team goals are met. Helps prioritize tasks that comes to the team simultaneously.
  • Assess business needs effectively to develop an enrichment attribute roadmap that will broaden the customer insights supported.

Stakeholder Management

  • Manage stakeholder expectations and communications within and beyond the functional track.
  • Know the business environment well enough to identify and proactively include the correct stakeholders to consult in driving key enrichment decisions.
  • Interacts regularly with senior management level stakeholders, and demonstrates value realized in the account enrichment process.

Minimum Qualifications

  • Strong experience in collection processes of customer information and industry segments.
  • Minimum 5 years of experience in managing a team.
  • Strong knowledge and experience in multiple industry data vendors such as FACTSET, D&B Hoovers, Intricately, etc. as data collection source.
  • Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics.
  • Experience using Microsoft Excel and PowerPoint.
  • Experience using BI and reporting tool is a plus.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Report Writing
  • Microsoft / MS Office

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Business Process Outsourcing
1 opening

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales/customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership, and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India and Manila, Philippines.