Full Potential Solutions, Inc
Full Potential Solutions, Inc

Customer Intake Specialist | Healthcare  

Full Potential Solutions, Inc

 
  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱30,000.00 - ₱35,000.00 / month
    PHP
    30000
    35000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-19T16:00:00+00:00
Job closed.

Job Description

Customer Intake Professionals take calls from Claimants who have passed through our Pre-Qualification screening. These professionals handle live inbound calls and ask a series of questions to confirm if we will be able to assist the Claimant. If so, the Customer Intake Professionals will navigate through a guided process to fill out the correct Social Security Disability application forms.

Social Security Disability Insurance (SSDI) is a government -un Disability Insurance program available to people that have worked and paid into the system. In order to be eligible for the benefit, the claimant must prove, through medical evidence, that they are unable to sustain work in the national economy for 12 months or more.

The Customer Intake Professionals position will speak with potential Clients who have passed our initial pre-qualification screening process and appear to be eligible for Social Security Disability Insurance. The agents will ask a series of questions to the Claimant from our script-guide and enter answers that will populate in the application documents we send to the Social Security Administration. We will be working with individuals who have never applied, are in the middle of the process, or have been previously denied.

The application itself consists of three main components; the Claimant’s personal information, medical history, and work history. The key to the position is being focused and confident when speaking with Claimants so that we are able to get the most accurate and complete application info. Successful candidates need to be smart and have a desire to help people.

*A salary assessment will be conducted to evaluate the most suitable offer based on your experience, skills, and current/previous pay.

Minimum Qualifications

  • Minimum of 2 years Call Center experience with background on both and that supported clients in industries such as Medical Insurance, Healthcare, and General Insurance
  • Strong English-language speaking skills, both reading from the script and unscripted
  • Strong phone skills. Ability to speak clearly and confidently to the caller
  • Ability to steer the conversation and not be overwhelmed or lose focus
  • Ability to multitask and work without direct supervision
  • Has exposure to google docs and MS Office
  • Has a great understanding of FPS’ core values
  • Applicants must be willing to work in Ortigas Center

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays

Required Skills

  • Medical Industry Knowledge
  • Complex Problem-Solving
  • Information Ordering
  • Attention to Detail
  • Problem Solving
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed vocational course
Recruiter response to application
Always
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
10 openings
Website
http://www.fpsinc.com

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.

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