Client Coordinator  

Sales Order Processing

• Enter sales orders into SAP accurately and in a timely manner, including part number, customer details and pricing
• Process order cancellations within one hour of receipt
• Record cancellations on the National Logistics Database
• Analyze cancellations by branch weekly, and recommend improvements to the order chain as required
• Ensure invoices are processed effectively and in manner required
• Liaison with Freight Forwarders and Logistics providers

Stock Management

• Actively pursue ‘better’ buying by shopping around other resellers
• Update of ETA’s reports from vendors to SAP
• Manage buffer stock according to customer requirements and company policy, procedure and guidelines
• Escalate any issues to appropriate Account Manager
• Ensure stock is returned to vendor for customer RAs in appropriate timeframe
• Check Excess Stock Report to ensure all stock on hand is used before ordering

Back Order Management

• Ensure all customer ETAs are updated on SAP and meet customer SLAs
• Highlight any areas for correction
• Release orders to warehouse
• Escalate order fulfillment
• Communicate any on-going amendments to order status to the customers in a professional manner

Others

• Customer being referred to incorrectly as “Internal or External Fujitsu customers”.
• All functions related to his position or job that may be delegated by the Company to the Employee.

• Has Bachelor's Degree in Accountancy, Finance Management and other related course
• Has at least 2 years of experience in client coordination, preferably gained from BPO or Shared Services environment, with focus on Supply Chain, Order Management and Sales and Distribution
• Can communicate well in all levels
• Has customer-centered attitude
• Okay to work in a shifting schedule and even on holidays and weekends