1 opening
Preferred Educational Attainment
Graduated from college
14 days ago
Application deadline
in a month
Recruiter responds
21% of the time
Recruiter last seen
21 hours ago
Information Technology / IT
Employment Type
Full time
Office Address
11/F Netsquare Building , 3rd Avenue Corner 28th St, Crescent Park West, Bonifacio Global City, Taguig, Philippines
Minimum Qualifications:
Graduated from college

The ideal candidate for this role:

  • Obtained a Bachelor's Degree in any IT/Computer related course.
  • Has at least 2 years work relevant experience.
  • Has a strong background with Network routers and switches.
  • Must have an exposure with Enterprise solutions.
  • Know-how with ITIL is a must.
  • CISCO certification is an edge but not required.
  • Willing to work on a shifting schedule and be asigned in Bonifacio Global City.
Job Description

Job Purpose:

The purpose of the role is to provide operational Network (WAN/LAN/IP TEL) Change management technical support to Infrastructure Services outsourced clients. The primary focus is on the overall management, control and optimisation of the customers production Network with a strong adherence to ITIL change management processes.


  • Change Process
  • Adhere to Change Management process across all customers.
  • Actively seek opportunities of standardization and/or improvements across all customers. Process and/or technically driven.
  • Accept ownership for assigned Standard and Non-standard Network changes / tasks.
  • 95 changes and tasks completed before the planned end date.
  • Attend CABs where network changes are up for review.
  • Responsible for working with National Incident team and project group for integration of change and projects into standard support structure and architecture.
  • Maintenance of Network documentation, diagrams and procedures.
  • Maintain information within Configuration Management System, TNG, maintenance agreements, and Telco billing systems and other sources that may be appropriate to reflect change.
  • 3rd level support after approval by TL.
  • Provide recommendations for service upgrade or downgrades Adhoc
  • Understand standard management architecture and actively identify and rectify non-conformance.
  • Represent Network CHG and INC team at CFTs then report back into both teams any issues, actions or suggestions.
  • Produce monthly Network report for the Infrastructure Services customers
About Fujitsu Philippines Global Delivery Center (Weserv)
WeServ Systems International, Inc. (A Subsidiary of Fujitsu Philippines, Inc.) provides services to more than 40 Fujitsu accounts, primarily across Asia Pacific, North America, EMEA and Oceania. It is growing rapidly, expanding the scope and complexity of services offered. WeServ is a full service provider of sustainable, end-to-end business, IT infrastructure solutions and services. It has the proven capability to provide outsourced services on a global scale, having a long history and exceptional track record in infrastructure management, software and quality assurance services.

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