TeleSales Agent
Fritz & Macziol Asia, Inc.
- Makati, Philippines1009 Metropolitan Ave, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-12T16:00:00+00:00Job Description
Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
This is a full-time, office based position; 8 hours of work is from Monday to Friday - 9am to 5:30pm. Occasional evening and weekend work may be required.
Minimum Qualifications
- Graduate of any 4-year course.
- Preferably with IT background
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting telesales and sales quota
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command and knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 1009 Metropolitan Ave, Makati, Metro Manila, Philippines
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About Fritz & Macziol Asia, Inc.
Fritz & Macziol Asia, Inc. (F&M Asia) has been in operation in the past 9 years having been established in June 2006. The decision of its mother-company Fritz & Macziol (F&M) located in Germany to open its Asia office in Manila, Philippines has proven to be a resounding success. In just two years, F&M Asia has been able to set itself apart as one of the Premier Business Partners of IBM with the company exceeding its IBM sales target for the year 2007 and 2008 by achieving sales revenues of 196%. With a pool of highly-skilled and certified employees and a good relationship with key ISVs/ SIs and other Business Partners, F&M Asia has proven itself in providing technology solution offerings and over-all customer satisfaction. This, along with its long and impressive list of clientele, F&M Asia has positioned itself to become the preferred business partner of IBM not just in the Philippines, but also in all of Asia.
Its mother company, F&M was founded in 1987 and is a successful and rapidly growing ICT company with solid base in Germany. F&M with annual revenues of 115 million euro with around 300 ICT specialists is among the ten largest players in the fragmented German market for ICT services providers. F&M is located in Germany (eleven branches), Austria (two branches) and Switzerland (two branches). In these German-speaking countries F&M is one of the most important partners of both IBM and Microsoft. F&M was acquired by Imtech Royal NV in the year 2006.
Imtech N.V. is a European technical services provider in the fields of electrical engineering, ICT and mechanical engineering. Imtech holds strong positions in the buildings, industry and infrastructure/mobility markets in the Netherlands, Belgium, Luxembourg, Germany, Eastern Europe, the UK, Ireland and Spain and in the global marine market. In total Imtech serves 18,000 customers. Imtech offers added-value in the form of integrated and multidisciplinary total solutions that lead to better business processes and more efficiency for customers and the customers they, in their turn, serve. Imtech also offers solutions that contribute towards a sustainable society, for example in the areas of energy, the environment, water and mobility. In 2011, Imtech increased its 50% interest in its ICT subsidiary F&M Asia to 100%, giving it total control over its growing ICT activities in South-East Asia.
In 29 October 2014, the French Conglomerate VINCI acquired all shares and assets of the Imtech ICT Division via its subgroup VINCI Energies Deutschland (VED IT GmbH) and thus, has also acquired all shares in Fritz and Macziol Group. The corporate records of F&M Asia were changed to officially reflect VED IT GmbH as the new registered owner of 100% of F&M Asia’s outstanding capital stock on December 2014 when the Bureau of Internal Revenue’s Certificate Authorizing Registration was presented to F&M Asia’s corporate secretary.
VINCI is ranked number 188 on the Global Fortune 500 list with total revenues of eu40B in 2013 and a total asset of eu63B. VINCI is a leading global player in construction and infrastructure concessions. With the acquisition of Imtech ICT Division, VINCI has now included Information Technology into its wide portfolio of products and services worldwide.