Customer Success Representative - Escrow Voice  

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful. You will:

• Support client inquiries over the phone.
• Verification of transactions
• Follow up with customers over the phone to increase transaction success rate
• Review and answer support tickets
• Flag issues transaction issues and alert Payments team
• Identify and flag potential fraud issues

• Exceptional English communication skills - written and verbal
• Candidate must possess at least a Bachelor's/ College Degree in any field.
• At least 1 year(s) of working experience in the related field is required for this position
• Ability to express complex ideas simply and concisely.
• Self-starter.
• Detail oriented and process driven
• Possesses excellent personal and customer service abilities
• Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays
  
  Preferred:
• 1-4 yrs experienced employees specialising in Customer Service or equivalent is highly valued.
• Strong analytical and problem solving skills
• Ability to work in a fast paced dynamic environment