Freelancer.com Philippines Inc.
Freelancer.com Philippines Inc.

CSR | Payments Support  

Freelancer.com Philippines Inc.

  • Taguig, Philippines
    Ecotower, 32nd St, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-23T16:00:00+00:00
Job closed.

Job Description

Escrow.com, owned and operated by Freelancer.com, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3 Billion in secured transactions; are the recommended high-value settlement service of eBay, GoDaddy and AutoTrader; and have processed some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com!

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.

Responsibilities:

  • Support clients' inquiries over the phone.
  • Verify transactions.
  • Follow up with customers over the phone to increase transaction success rate.
  • Review and answer support tickets.
  • Flag issues transaction issues and alert Payments team.
  • Identify and flag potential fraud issues.

Minimum Qualifications

Essential Requirements:

  • Exceptional English communication skills, both written and verbal.
    • AMERICAN (NEUTRAL) ACCENT IS AN ADVANTAGE.
  • At least 1 year of work experience in the related field.
  • Ability to express complex ideas simply and concisely.
  • Self-starter.
  • Detail oriented and process driven.
  • Excellent personal and customer service abilities.

Preferred Qualifications:

  • 1-4 years of experience specializing in Customer Service or equivalent is highly valued.
  • Strong analytical and problem solving skills.
  • Ability to work in a fast-paced, dynamic environment.

Hours of Work

  • Able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
50 openings
Website
https://freelancer.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Freelancer.com Philippines Inc.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services. Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN

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