Freelancer.com Philippines Inc.
Freelancer.com Philippines Inc.

Customer Service Representative | Voice Account  

Freelancer.com Philippines Inc.

  • Taguig, Philippines
    Ecotower, 32nd St, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-14T16:00:00+00:00
Job closed.

Job Description

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.

Responsibilities:

  • Support client inquiries over the phone.
  • Verify transactions.
  • Follow up with customers over the phone to increase transaction success rate.
  • Review and answer support tickets.
  • Flag issues transaction issues and alert Payments team.
  • Identify and flag potential fraud issues.

Minimum Qualifications

  • At least a Bachelor's/College degree in any field.
  • At least 1 year of work experience in the related field.
  • 1-4 years of experience specializing in Customer Service or any equivalent field is highly valued.
  • Strong analytical and problem-solving skills.
  • Exceptional English communication skills, both written and verbal.
  • Excellent personal and customer service abilities.
  • Ability to work in a fast paced dynamic environment.
  • Ability to express complex ideas simply and concisely.
  • Ability to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.
  • Self-starter.
  • Detail oriented and process driven.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Free Lunch or SnacksFree Lunch or Snacks

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
20 openings
Website
https://freelancer.com

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About Freelancer.com Philippines Inc.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services. Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN

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