Freelancer.com Philippines Inc.
Freelancer.com Philippines Inc.

German Non-voice CSR  

Freelancer.com Philippines Inc.

  • Taguig, Philippines
    Eco Tower Building, 32nd Street cor. 9th Avenue, Taguig, 35/F &36/F Penthouse, units 1,2 and 4, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-04-24T16:00:00+00:00
Job closed.

Job Description

As German Non-voice CSR, you will be responsible for the following, among others:

  • Provides exceptional customer service at all times
  • Provides 'First Contact Resolution' whenever possible
  • Answers Live Chat sessions and Support Tickets in a professional and timely manner
  • Uses professional language at all times
  • Promotes the features and benefits of using Freelancer and Freemarket sites
  • Handles and investigates customer complaints and recommends solutions. - •Follows through on mutually agreed remedy
  • Effectively articulate complex information to a variety of technical and non-technical users
  • Rewrites the website copy in the target language, ensuring that the meaning of the source text is retained.
  • Liaises with the International Project Management team and multilingual staff members to discuss any unclear translation or points in the website.
  • Proofreads and edits final translated versions
  • Uses the internet, email, online dictionaries, thesauruses and translation references as research tools throughout the translation process to find the closest equivalents for terminology and words used
  • Prioritizes translation work to meet deadlines
  • Provides the company website a grammatically correct, well-expressed final version of the translated text.
  • Incorporates changes in work practices in response to changes requested by management
  • Understands that Freelancer is a dynamic web service and is willing to embrace changes in the services we offer and promotes these positively to the marketplace
  • Adheres to Freelancer policies and procedures
  • Actively contributes to team meetings and training sessions
  • Offers suggestions for improvement
  • Performs other duties as required

Minimum Qualifications

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • Required languages: German, English
  • At least 1 year of working experience in the related field is required for this position.
  • Preferably 1-4 years Experienced Employees specializing in Customer Service or equivalent.
  • Fluent in written and spoken American English
  • Fluent in the required language (German, both written and spoken)
  • Excellent / proven technical knowledge in computers, specifically PC troubleshooting, knowledgeable in OS, Win95/98/2000/XP and Microsoft Office
  • Knowledge of Support Suite and Live Response and advantage
  • Excellent written and verbal communication skills
  • Certification in the language (but not required for natives)

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Eco Tower Building, 32nd Street cor. 9th Avenue, Taguig, 35/F &36/F Penthouse, units 1,2 and 4, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
1 opening
Website
https://freelancer.com

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About Freelancer.com Philippines Inc.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services. Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN

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