Customer Service Representative (CSR) | Non-voice
Freelancer.com Philippines Inc.
- Taguig, PhilippinesEco Tower Building, 32nd Street cor. 9th Avenue, Taguig, 35/F &36/F Penthouse, units 1,2 and 4, Fort Bonifacio, Taguig, 1634 Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-16T16:00:00+00:00Job closed.
Job Description
- Provides exceptional customer service at all times.
- Provides 'First Call Resolution' whenever possible.
- Answers Live Chat sessions in a professional and timely manner.
- Responds to Support Tickets in a professional and timely manner.
- Uses professional language at all times.
- Promotes the features and benefits of using Freelancer and Free market sites.
- Achieves maximum customer satisfaction at all times whilst working within the company guidelines.
- Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy.
- Effectively articulate complex information to a variety of technical and non-technical users.
Minimum Qualifications
- Willing to do shifting schedules.
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
- Required language(s): English
- Fresh graduates/Entry level applicants are encouraged to apply.
- Applicants must be willing to work in BGC Taguig.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Free Lunch or Snacks
Required Skills
- Chat Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Not Applicable
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Eco Tower Building, 32nd Street cor. 9th Avenue, Taguig, 35/F &36/F Penthouse, units 1,2 and 4, Fort Bonifacio, Taguig, 1634 Metro Manila, Philippines
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About Freelancer.com Philippines Inc.
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.
Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN