Customer Success Representative | Escrow.com Voice Support
- Taguig, Philippines
- Penuh waktu
Escrow.com, owned and operated by Freelancer.com, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3 Billion in secured transactions; are the recommended high-value settlement service of eBay, GoDaddy and AutoTrader; and have processed some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com!
As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.
- Support client inquiries over the phone
- Verification of transactions
- Follow up with customers over the phone to increase transaction success rate
- Review and answer support tickets
- Flag issues transaction issues and alert Payments team
- Identify and flag potential fraud issues
- Exceptional English communication skills - written and verbal
- Candidate must possess at least a Bachelor's/ College Degree in any field.
- At least 1 year(s) of working experience in the related field is required for this position
- Ability to express complex ideas simply and concisely.
- Detail oriented and process driven
- Possesses excellent personal and customer service abilities
- 1-4 yrs experienced employees specializing in Customer Service or equivalent is highly valued.
- Strong analytical and problem solving skills
- Ability to work in a fast paced dynamic environment
Hours of Work
Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays.
Tunjangan dan lain-lain
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Life Insurance
- Free Lunch or Snacks
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