Customer Success Representative | Escrow.com

Freelancer.com Philippines Inc.

Expired in 8 months

This job is no longer accepting applications.See available related jobs.

Job Description

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.

Responsibilities:

  • Support client inquiries over the phone
  • Verification of transactions
  • Follow up with customers over the phone to increase transaction success rate
  • Review and answer support tickets
  • Flag issues transaction issues and alert Payments team
  • Identify and flag potential fraud issues

Minimum Qualifications

Essential Requirements:

  • Exceptional English communication skills - written and verbal
  • Candidate must possess at least a Bachelor's/ College Degree in any field.
  • At least 1 year(s) of working experience in the related field is required for this position
  • Ability to express complex ideas simply and concisely.
  • Self-starter.
  • Detail oriented and process driven
  • Possesses excellent personal and customer service abilities

Preferred Qualifications:

  • 1-4 yrs experienced employees specializing in Customer Service or equivalent is highly valued.
  • Strong analytical and problem solving skills
  • Ability to work in a fast paced dynamic environment

Hours of Work

Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Life Insurance Life Insurance
  • Free Lunch or Snacks Free Lunch or Snacks

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Always 
Office Address
Taguig, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
15 openings
Website

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About Freelancer.com Philippines Inc.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 22 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services. Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN
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