Fraud Analyst

Freelancer.com Philippines Inc.

Posted 11 days ago and deadline of application is on 22 Jan
Recruiter was just hiring 7 hours ago

Job Description

  • Screen and process Know Your Customer (KYC) verification requests according to Freelancer.com's KYC Program
  • Review and process Limit Account verification requests according to the Fraud Division's Sanctioning Policy guidelines
  • Check and process Secure Phone Number Change verification requests
  • Confirm and resolve specific security-related concerns
  • Answer and resolve escalated cases regarding verification-related issues
  • Review and answer verification-related emails from Users
  • Educate Users regarding the Site's Terms and Conditions
  • Analyze data and identify areas for improvement in the team's processes
  • Uphold and enforce the Site's Terms and Conditions, Code of Conduct, and Privacy Policy with respect to the welfare of Freelancer.com users and the company

Minimum Qualifications

  • Has at least one to two (1-2) years of verification-related work experience
  • Has excellent typing and computer usage skills
  • Has effective interpersonal and communication skills
  • A quick learner and a keen observer
  • Loves to research, investigate, analyze and apply logical thinking
  • A team player who values good team work and high team spirit
  • Amenable to rotating shifts and rest days

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Office Address
Fort Bonifacio, Taguig, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
15 openings
Website

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Freelancer.com Philippines Inc.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 22 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services. Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN
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